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Store Terms and Conditions

Terms and Conditions of the APOYOCOSMETICS.COM Online Store

These regulations define the rules for using the Online Store, in particular the conclusion and implementation of the sales contract for goods available on the website, as well as the rules for returns and complaint procedures.

§1 General provisions

  1. The entity running the online store via the Internet, operating at, is PASIEMPRE SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ with its registered office in Warsaw at ul. Plac Konstytucji 5/7, 00-657 Warszawa (hereinafter referred to as: “APOYO”), entered into the register of entrepreneurs of the National Court Register under the KRS number: 00001032679, kept by the National Court Register, 12th Commercial Division of the National Court Register, with a Tax Identification Number (Tax Identification Number).: 7011141446 and REGON: 525129291, share capital PLN 100,000.00, paid in full.
  2. The customer can contact the online store operator in any of the following ways:
    1. at Pasiempre Sp. z o.o., ul. Plac Konstytucji 5/7, 00-657 Warszawa,
    2. via e-mail to the following address:,
    3. via the contact form on the online store website.
    4. via the “chat” option visible after opening the online store website (if available).
  3. These Regulations are addressed to both Consumers and Entrepreneurs using the Online Store, unless a given provision of the Regulations provides otherwise and is addressed only to Consumers or Entrepreneurs.
  4. The online store can only be used by persons over 18 years of age.
  5. People registering in the online store and making purchases there provide their personal data, which APOYO processes in accordance with the principles set out in the Privacy Policy.
  6. Do korzystania ze Sklepu Internetowego, przeglądania dostępnych w sklepie towarów oraz  w celu zawarcia umowy sprzedaży konieczne jest posiadanie:
    1. devices that allow access to the Internet,
    2. Internet browser to download and display the website,
    3. an active electronic mail (e-mail) account.
  7. APOYO may contact the Customer at the e-mail address provided by the Customer or by telephone, at the contact telephone number provided by the Customer, in order to clarify doubts, confirm the order, or on any other issues related to the order.
  8. The subject of the sale are new products in usable condition for their intended use. APOYO is responsible for the conformity of the goods with the contract.

§2 How to buy from an online store

  1. After the customer selects the goods, click the “+” icon, the “Purchase” or “To Cart” button, depending on the functionality of the subpage.
  2. The product is transferred to the shopping cart, which is visible in the upper right corner of the page, and by clicking on the shopping cart/bag icon and the “View Cart” button.
  3. In order to take full advantage of all features of the Store, the Customer has the option to register.
  4. The creation and use of a Customer Account on the Online Store website is done electronically.
  5. In the login / account creation panel, you need to enter the customer data necessary to complete the transaction and ship the ordered goods.
  6. After creating an account / logging in, the customer gains access to additional options in the customer panel, such as: order history; the ability to check at what stage the last order placed is; remembering shipping addresses; the ability to receive up-to-date information about products from the store.
  7. After registering a Customer Account, the Customer may log in to the Online Store by providing the e-mail address and password indicated during registration
  8. Once you have selected the delivery method and entered all the necessary data (including invoice data, if any), you need to select the payment method.
  9. The customer has the option to select one of the currently available payment methods in the section – Select payment – online payment or pay for the shipment on delivery.
  10. The customer confirms the placement of the order by clicking on the “I Confirm Order” or “I Buy and Pay” button.
  11. If the customer has chosen online payment, after payment is made, he is redirected to the order confirmation page, from which he can continue shopping or go to the order summary.
  12. If APOYO does not receive online payment, the order is not considered properly placed, which means that the contract does not come into effect and the order will not be fulfilled.
  13. At any stage of ordering, until payment is made, you can cancel the order by stopping going through the steps. An order whose submission process is not brought to completion by the customer is considered cancelled and will not be processed.
  14. Once the order is placed, an email confirming the order will be sent immediately to the email address provided by the customer. In the content of this message, the customer will receive an individualized order number, the provision of which allows, among other things. determining the status of the order.

§3 Prices

  1. Prices of goods presented on the web pages of the Online Store are expressed in Polish zloty and are gross prices, including value added tax (VAT).
  2. Prices of goods presented on the web pages of the Online Store do not include the cost of delivery of goods. Delivery charges for ordered goods are always transparently displayed on the Store’s website during the ordering process. Delivery costs are included in the total value of the order, which includes the price of the goods and their delivery costs.
  3. The price listed on the site at the time of ordering is the final price, binding on both the customer and APOYO. Once an order is placed, the price of the ordered goods will not change, regardless of price changes introduced by APOYO or promotional or sales actions launched.
  4. APOYO reserves the right to change prices of goods in the online store, to introduce new goods for sale, to carry out and cancel promotional actions on the store’s pages or to make changes in them.

§4 Ordering goods

  1. Orders are accepted through the website
  2. The goods in the online store are marked in detail. Among other things, the website provides information about the characteristics of the goods, their price, the material from which they are made, approximate availability in stationary stores.
  3. When ordering goods, the customer selects them in a manner appropriate to the item, specifying in particular the number of pieces.
  4. A limited number of Goods are for permanent sale, promotion and sale.
  5. Orders are processed in the order in which they are received, until the available stock covered by the form of sale is exhausted.
  6. All goods offered in the online store are available goods.
  7. In exceptional situations, e.g., when multiple customers place an order for the same goods at the same time, it may happen that the goods are not available. In such a situation, the customer will be informed that the order cannot be completed.
  8. In the event that a particular item is out of stock or the order cannot be fulfilled for any other reason, the customer will be informed by e-mail or telephone. In particularly justified cases, APOYO may refuse to conclude a sales contract to protect its assets.
  9. In cases beyond the control of APOYO concerning the impossibility of delivering the placed order to the reception point indicated by the Customer (caused, for example, by the unavailability of the selected point, or by exceeding the size of the parcel), APOYO reserves the right to use for delivery of the parcel the data provided for the invoice or other alternative address, if provided when placing the order.
  10. Full information about each product is made available on the landing page.
  11. Orders are processed only on business days.
  12. Please be informed that the average lead time is usually 24 to 48h hours on business days. This time is subject to change depending on product availability and warehouse load. In case of any delays, the customer will be informed immediately by email.

§5 Delivery

  1. The Seller undertakes to deliver the Goods in accordance with the terms and conditions set forth herein, both in the Republic of Poland and abroad. All information on delivery costs and other charges that the customer is obliged to pay in connection with the sales contract is clearly presented next to each product when placing an order.
  2. The goods are delivered without defects, via the delivery method selected by the Customer from among the available options. Restrictions on the methods of delivery of goods are clearly stated in the order form.
  3. Orders are processed and shipped to the customer usually within 24 business hours, unless otherwise specified with the product description or during the ordering process. In the case of different delivery dates for the ordered products, the longest delivery date shall be taken as the delivery date, but not exceeding 20 working days.
  4. Detailed information about delivery methods, possible costs and the time required for delivery and processing of the order is available on the Store’s website. The delivery period, listed on the Store’s website, is calculated in business days from the moment the payment is credited to the Seller’s bank account.
  5. Goods ordered by the Customer are delivered to the address indicated in the order form, and on the day of shipment the Customer receives an e-mail confirming the shipment and a VAT invoice/paragon.
  6. The Customer, especially if he is an Entrepreneur, is obliged to check the condition of the shipment at the time of delivery in the presence of an employee of the Supplier. If damage or shortages are found, a damage report should be prepared. The retailer encourages all customers to carefully inspect the shipment, which facilitates the possible complaint process.
  7. In the situation of the Customer’s absence at the indicated delivery address, the Supplier’s employee will attempt to contact the Customer to arrange a new delivery date. If the goods are returned to the Store, the Seller will contact the Customer to arrange new delivery terms.

§6 Customer’s obligations

  1. The customer using the Online Store is obliged to:
    1. use of the Online Store in accordance with applicable laws and the provisions of these Regulations,
    2. use of the Online Store in accordance with the principles of good morals and respecting the personal rights of other users,
    3. not to transmit unlawful content,
    4. Use of the Online Store in a manner that does not interfere with its operation,
    5. use any content posted on the Online Store for personal use only,
    6. to avoid activities involving the sending of unsolicited commercial information (spam) within the Online Store.
  2. The seller is not responsible for any erroneous data entered by the customer, which may hinder the processing of the order. Providing false data may result in criminal liability.

§7 Withdrawal from the contract

  1. The customer has the right to withdraw from the contract of sale of goods, without giving any reason (the so-called return of goods).
  2. The right to withdraw from the contract expires 30 days after the day on which the Customer took possession of the goods or on which a third party other than the carrier and indicated by the Customer took possession of the goods.
  3. The Customer has the right to terminate the Customer Account service agreement at any time, without giving any reason or incurring costs, by sending information via e-mail to: or in writing to the postal address of PASIEMPRE Sp. z o.o., ul. Plac Konstytucji 5/7, 00-657 Warszawa, Poland. As part of the termination, the Customer should indicate the request to delete the Customer’s Account and provide the electronic mail address (e-mail address) registered in the Online Store.
  4. APOYO has the right to terminate the Customer Account service agreement by observing a 14-day notice period.
  5. APOYO may terminate the contract for the provision of the Customer Account service by making a statement to that effect and transmitting it to the Customer via e-mail, to the electronic mail address (e-mail address) currently registered in the Online Store.
  6. Termination of the Customer Account service agreement by either Party, as well as termination of the agreement with the consent of both Parties, will result in the blocking and removal of the Customer Account from the Online Store, but this will not affect the rights acquired by the Parties before the termination or termination of the agreement.
  7. In the event of withdrawal from the sales contract, APOYO shall return the payments received by the Customer, including the costs of delivering the goods to the Customer (except for additional costs resulting from the delivery method chosen by the Customer other than the cheapest ordinary delivery method offered by APOYO), no later than 14 days from the day on which APOYO was informed of the Customer’s decision to exercise the right to withdraw from the sales contract, subject to Section 13.7. below.
  8. Refunds will be made using the same means of payment used by the Customer in the original transaction, unless the Customer expressly agrees otherwise. The customer will not incur any fees in connection with the refund by any means other than the method of payment for the goods.
  9. APOYO may withhold payment until it has received and inspected the returned item.
  10. Items should be sent back to the address: APOYO Pasiempre Sp. z o.o., l. Plac Konstytucji 5/7, 00-657 Warsaw, immediately, and in any case no later than 14 days from the day on which the Customer informed APOYO about withdrawal from the sales contract. The deadline is met if the customer sends the item back before the expiration of the 14-day period.
  11. Return of the item may be made at the choice of the Customer at the Customer’s expense or through a Carrier designated by APOYO at APOYO’s expense. In order to use the option of return at the expense of APOYO, it is necessary for the customer to fill out the withdrawal form, available with each order in the customer panel, and select the method of shipment. If the goods are not handed over to the Carrier by the deadline, the Customer forfeits the opportunity to take advantage of the return at APOYO’s expense.
  12. The customer shall be liable for any diminution in the value of the item resulting from the use of the item other than what was necessary to ascertain the nature, characteristics and functioning of the item.

§8 Complaints

  1. The subject of the sale are new products in usable condition for their intended use. APOYO is responsible for the conformity of the goods with the contract.
  2. Orders are processed only on business days.
  3. The subject of the sale are new products in usable condition for their intended use. APOYO is responsible for the conformity of the goods with the contract.
  4. The customer may request repair of the advertised item or replacement with a new item – in accordance with the contract. If the method chosen by the Customer to bring the goods into conformity with the contract proves to be impossible or associated with excessive costs for APOYO – APOYO may bring the goods into conformity with the contract by repair or replacement at its discretion.
  5. If both the repair and replacement of the goods prove to be unsuccessful, the customer may submit a statement of withdrawal from the contract or demand a reduction in the price of the advertised goods.
  6. Complaints can be submitted by mail.
  7. In the case of complaints by mail, indicate the reasons for the complaint and the information necessary to identify the order. To make a complaint, APOYO’s recommended “Complaint” form (available on the website, in the customer panel, with each order) can be used, which can be filled out online or printed, and then sent back the goods to the address: APOYO, ul. Plac Konstytucji 5/7, 00-657 Warszawa, Poland.
  8. APOYO allows customers making a complaint to send back defective goods by courier at APOYO’s expense. For this purpose, it is required that the customer fill out an electronic complaint form (available in the customer panel) with address details, from where the courier should pick up the shipment with the advertised products. To exercise this option, the rules indicated in §6p.11 apply Regulations.
  9. APOYO will consider the complaint within 14 days and will inform the Customer of the manner in which the complaint was resolved via email or text message.
  10. In the case of positive consideration of a complaint submitted by mail, the customer will receive a refund for the advertised item, and the refund of the incurred, expedient costs of sending the defective goods to the e-shop – after sending a copy / scan of the proof of their incurrence to the e-mail address:
  11. If the complaint sent by mail or courier APOYO is not accepted, the customer will receive information about the reasons for non-acceptance of the complaint to the e-mail address shown in the order, and the goods will be sent back to the address from which the complaint was sent.
  12. In case of disregarding a complaint made at a stationary salon – the Customer will be informed of this, at the Customer’s choice, by e-mail or text message, and is obliged to pick up the goods at the salon where he/she made the complaint within 14 days of receiving the notification.

§9 Payment methods

  1. When placing an order, the customer can choose one of the following methods of payment for the ordered goods and delivery costs (or others depending on the availability on the order processing page):
    1. Online payment through the Przelewy24 System, operated by PayPro S.A. (KRS 0000347935, ul. Pastelowa 8, 60-198 Poznań). Rules for making payments and the complaint procedure are available at
    2. Payment on delivery at the courier (cash or card) or payment at the parcel machine.
    3. PayPal payment (if available)
  2. The customer, making payment by bank transfer or through electronic payment systems, is obliged to pay the amount due for the goods, including delivery costs, within 1 working day from the conclusion of the sales contract. After the expiration of this period, the Seller’s offer ceases to be binding. It is possible to extend the payment period by prior arrangement with the Seller.

§10 Consideration of complaints

  1. The Seller is liable to the Consumer and the Entrepreneur with the Consumer’s rights for the non-compliance of the Goods with the sales contract, which exists at the time of its delivery and is revealed within two years from the date of delivery or the expiry of the minimum durability of the Goods.
  2. The goods are deemed to be in compliance with the sales contract if they correspond to the description, type, quantity, quality, completeness and functionality specified in the contract, as well as being suitable for a specific purpose, about which the Consumer or an Entrepreneur with Consumer rights informed the Seller at the latest at the time of concluding the sales contract, and the Seller has accepted this purpose.
  3. In the event of non-compliance of the Goods with the sales contract, the Consumer or an Entrepreneur with Consumer rights has the right to demand repair or replacement of the Goods.
  4. The Seller may replace the goods, even if the Consumer or Entrepreneur with Consumer rights requests repair, or the Seller may repair the goods when the Consumer or Entrepreneur with Consumer rights requests replacement. If replacement or repair is impossible or would require excessive costs to be incurred by the Seller, he has the right to refuse to bring the Goods into conformity with the contract. In such a situation, the Consumer or Entrepreneur with the rights of the Consumer may submit a statement to reduce the price or withdraw from the sales contract.
  5. The Seller undertakes to repair or replace the Goods within a reasonable period of time from the moment it received information from the Consumer or Entrepreneur with the rights of the Consumer about the non-conformity of the Goods with the contract of sale and received the Goods themselves.
  6. The Consumer or Entrepreneur with the rights of the Consumer must make the Goods available to the Seller for repair or replacement, and all related costs shall be borne by the Seller.
  7. If the price of the Goods is reduced, the refund of the amount due resulting from the price reduction shall be made no later than within 14 days from the date of receipt of the Consumer’s statement on the price reduction.
  8. The Seller has the right to refuse to accept the statement of the Consumer or Entrepreneur with the rights of the Consumer to withdraw from the contract of sale, if he demonstrates that the lack of conformity of the Goods with the contract is insignificant.
  9. In the event of withdrawal from the contract of sale, the Consumer or Entrepreneur with the rights of the Consumer shall immediately return the Goods to the Seller at the Seller’s expense. The Seller shall refund the price no later than 14 days after receipt of the Goods or proof of return, but the refund period shall not be longer than 14 days from the date of receipt of the statement of withdrawal from the contract.
  10. Complaints can be submitted in writing and sent to the following address: Pasiempre Sp. z o.o., ul. Plac Konstytucji 5/7, 00-657 Warsaw, or in electronic form via e-mail address:, along with the obligation to attach the proof of purchase of the goods.
  11. The complaint will be considered by the Seller and a response will be given immediately, but no later than 14 days from the date of filing the complaint. The customer will be informed of the handling of the complaint in accordance with the details provided in the complaint notification, transmitted in writing or via e-mail. Information about the processing of the complaint will be communicated to the customer by the same method of communication in which the complaint was submitted. In the absence of a response to the complaint from the Seller within 14 days from the date of receipt, the complaint is considered accepted.
  12. In a situation where the reported complaint contains possible deficiencies, the Seller will ask the Customer to complete them, providing the relevant information to the address provided in the complaint.
  13. It is recommended to submit a complaint using the complaint form available on the Seller’s website. The customer can also use his own description of the complaint.

§11 Issuing an invoice

  1. If an invoice is requested, the customer provides the necessary data when placing the order.
  2. APOYO is not responsible for the provision of incorrect or incomplete invoice data by the Customer.
  3. In the case of corrective invoices, these Regulations constitute documentation agreeing to the terms of the correction within the meaning of Art. 29a para. 13 of the March 11, 2004 Law. on Value Added Tax and acceptance on the part of the client that the moment of reducing the amount of VAT charged in the settlement for a given period is the moment of issuing a corrective invoice by APOYO. APOYO issues a correction invoice upon receipt of the return of goods to APOYO’s registered office, which is the fulfillment of the conditions for issuing a correction invoice.

§12 Processing of personal data

In order to maintain the User’s account and to conclude and perform sales contracts, as well as to perform the seller’s obligations arising from the fact of concluding sales contracts at a distance, APOYO processes personal data that the Customer provides voluntarily. All information regarding the processing of personal data can be found in the Privacy Policy tab.

§13 Additional information

Content moderation: Our store allows users to add product reviews. All comments are verified by a moderator before publication in order to prevent the publication of illegal, offensive or spam content.

Algorithm transparency: We use algorithms to recommend products to improve your shopping experience. These algorithms are based on your browsing and purchase history, but we maintain full transparency of how these systems operate.

Payment methods: We accept online payments via Przelewy24, PayPal and cash on delivery. Restrictions may apply to the selected delivery method or order value.

Delivery: Orders are shipped within 24-48 business hours. Delivery costs depend on the method chosen and are clearly stated when placing the order.

Complaints and appeals: In case of complaints, please contact us via e-mail or the contact form on our website. Complaints are dealt with within 14 business days of receipt.

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